FAQs

Provided that you have a valid OHIP card, there are no costs for any of the services offered at Recovery Care.

Clients who do not have any photo identification can be accompanied by a case manager or guarantor to confirm their identity and sign any required forms.

Recovery Care provides new clients with a 3-week grace period for those with expired OHIP coverage. Please note that valid photo identification is still necessary to register.

Recovery Care can accept any provincial health cards, except for those from Quebec. Quebec patients are still able to access services in the clinic but will be required to pay for any services utilized. Contact your preferred location for registration fees.

The information shared within this organization is strictly confidential and intended only for authorized individuals. We are committed to protecting the privacy and security of all personal and sensitive information. Any unauthorized disclosure, copying, or distribution of this information is strictly prohibited.

Recovery Care is open from 8am- 4pm from Monday-Friday, although hours may vary depending on clinic location and physician availability. Please contact your preferred location for more information.

All locations are closed on weekends and holidays.

If you are unavailable to attend the clinic on your designated doctor day, please call your clinic as soon as possible for alternate arrangements to be organized. Alternatively, once you have already missed your doctor day, you are welcome to attend the clinic to see a covering physician who will provide a prescription until your next designated doctor day.

Yes. Each organization and location have their own operating hours. Please contact them directly for more information.

A restart is when a client has missed a certain amount of consecutive days of their medication which would result in them being re-prescribed a base dose of their medication for safety purposes.

Carries refers to take-home doses that do not need to be administered and witnessed by your pharmacy. Carries are generally accumulated over the length of time you have been on a program as well as at the discretion of your physician.

Missing a singular dose of your medication should not disrupt your prescription. If you still have an active prescription, you can return to your pharmacy the following day and take any remaining doses. If you miss a certain amount of doses beyond the regulated timeframe, depending on the medication prescribed, you will be deemed a restart and will be required to meet with your physician to reinstate a new prescription.

If you are started on a medication you feel is not the right fit for your needs, we recommend following up with your physician to make any necessary changes.